{"id":13572,"date":"2018-05-31T11:12:55","date_gmt":"2018-05-31T09:12:55","guid":{"rendered":"https:\/\/www.artop.de\/?p=13572"},"modified":"2018-05-31T16:03:19","modified_gmt":"2018-05-31T14:03:19","slug":"customer-experience-user-experience-and-the-business-analyst","status":"publish","type":"post","link":"https:\/\/www.artop.de\/en\/customer-experience-user-experience-and-the-business-analyst\/","title":{"rendered":"Customer Experience, User Experience &#8211; and the Business Analyst"},"content":{"rendered":"<p>In consulting it is often discussed who takes responsibility for customer needs and what role user\/customer experience plays in this. Thomas Geis and Knut Polkehn, both founding members of the <a href=\"https:\/\/uxqb.org\/en\/\" target=\"_blank\" rel=\"noopener\">UXQB<\/a> (International Usability and User Experience Qualification Board), have published an article on the website \u00a0of the <a href=\"https:\/\/www.gartner.com\/technology\/media-products\/newsletters\/IIBA\/1-3WJJ1SO\/index.html\" target=\"_blank\" rel=\"noopener\">International Institute of Business Analysis (IIBA)<\/a>:<\/p>\n<p><strong>Professional roles around the Business Analyst and their relationship to the Business Analyst<\/strong><\/p>\n<p>More and more often during design and development of interactive systems and services, the term \u201ccustomer experience\u201d is being referred to. Customer experience becomes an important quality characteristic that emphasizes on the customerperceived quality. Business Analysists more and more need to collaborate with other professional roles who specifically deal with \u201cXYZ\u201d-experience. Therefore, it is important to understand who these roles are and how all roles interplay.<\/p>\n<p>An online version of the article can be found here:<br \/>\n<a href=\"https:\/\/www.gartner.com\/imagesrv\/media-products\/pdf\/iiba\/customer-exp.pdf\" target=\"_blank\" rel=\"noopener\">https:\/\/www.gartner.com\/imagesrv\/media-products\/pdf\/iiba\/customer-exp.pdf<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In consulting practice, it is often discussed who takes responsibility for customer needs and what role user\/customer experience plays in this. Thomas Geis and Knut Polkehn\u00a0have published an article on the website \u00a0of the\u00a0International Institute of Business Analysis (IIBA). <\/p>\n<p><a href=\"https:\/\/www.artop.de\/en\/customer-experience-user-experience-and-the-business-analyst\/\" class=\"more-link\"><span class=\"morelink-icon\">Read more<\/span><\/a><\/p>\n","protected":false},"author":35,"featured_media":7698,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[119,224],"tags":[],"class_list":["post-13572","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-research","category-usability-user-experience","research","usability-user-experience"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.artop.de\/en\/wp-json\/wp\/v2\/posts\/13572","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.artop.de\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.artop.de\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.artop.de\/en\/wp-json\/wp\/v2\/users\/35"}],"replies":[{"embeddable":true,"href":"https:\/\/www.artop.de\/en\/wp-json\/wp\/v2\/comments?post=13572"}],"version-history":[{"count":18,"href":"https:\/\/www.artop.de\/en\/wp-json\/wp\/v2\/posts\/13572\/revisions"}],"predecessor-version":[{"id":14373,"href":"https:\/\/www.artop.de\/en\/wp-json\/wp\/v2\/posts\/13572\/revisions\/14373"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.artop.de\/en\/wp-json\/wp\/v2\/media\/7698"}],"wp:attachment":[{"href":"https:\/\/www.artop.de\/en\/wp-json\/wp\/v2\/media?parent=13572"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.artop.de\/en\/wp-json\/wp\/v2\/categories?post=13572"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.artop.de\/en\/wp-json\/wp\/v2\/tags?post=13572"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}