Mediation is a solution oriented and fair method that supports teamwork, communication and cooperation.
In professional cooperation, conflicts often arise between partners, colleagues, board members, between management and employees, or between clients and customers. Then shared communication is no longer constructive; communication becomes emotionally charged and distorted, reduced to a minimum or completely broken off. There is a lack of an appropriate action repertoire for solving the situation.
Mediation enables professional communication between people with different interests. The mediator supports communication as a catalyst. The conversation is resumed, the background and reasons for the conflict are cleared up. Emotions, needs, misjudgements, and false impressions are highlighted and clarified. Expectations and claims are brought into agreement with reality. The mediator supports the conflicting parties to reach an agreement. Mediation emphasizes the self-determination of the actors and is always open to all results.
Mediation has a fixed course:
- Consent and contract to the mediation procedure
- Topics and concerns
- Interests, expectations, emotions
- Promoting change in perspective
- Developing possible solutions and options
- Negotiating agreements and solutions